In Indonesia's scorching open-pit mines, LiuGong's service supervisor Harris used to face a frustrating routine: whenever an electrical fault occurred, he had to make repeated international calls back to China, waiting for expert advice across time zones.

That changed in September 2025, when LiuGong launched its AI Intelligent Diagnostic System at the China-ASEAN Expo. Today, Harris simply logs equipment issues on a tablet in Indonesian, and the AI delivers precise diagnosis and visual repair steps instantly.

19 Languages, One Solution

The system supports 19 languages including Indonesian and Thai, eliminating the language barrier that once plagued overseas equipment maintenance. It integrates decades of LiuGong's technical expertise, service manuals, and real-world case data with vehicle telematics to deliver accurate fault identification and step-by-step repair guidance.

The Numbers Speak for Themselves

Average repair time has been slashed by 60%. For electric loaders specifically, diagnostic accuracy reaches 93%. The system doesn't just wait for problems to be reported—it actively monitors equipment data and alerts operators to potential failures before they happen. In Q1 2026 alone, it handled over 160 proactive service cases, with Indonesia leading the region.

Total system visits have approached 100,000, a clear sign that this technology is reshaping how the industry approaches equipment maintenance.

What Makes It Different

Traditional service models are reactive—you wait for the machine to break. The LiuGong AI system is proactive. It combines product manuals, expert knowledge, and thousands of fault cases into a unified digital brain. For overseas operators, it's like having a Chinese expert standing right next to them on the job site, minus the travel time and language struggles.

Looking Ahead

With 3D visual repair guidance and further multilingual enhancements already in development, the system represents a new paradigm for global equipment service. It's not just software—it's a complete technical service solution adapted to local operating conditions and maintenance needs.